Shipping & Delivery
Q: Has my order been shipped out yet?
A: As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that it's on its way.
Our warehouse team works around the clock so you could receive the email in the day or the night.
From there it should be delivered within the timescale we advertise. If your order is trackable you can check it's progress by logging into your account HERE.
Q: How can I track my order?
A: Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to HKPO website. You can also track your order in your order history. Just log into your account using your email address and password, then click on your order number in your order history. The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.
Q: How long will it be before I receive my order?
A: For standard shipping, we will ship out your order within 3 to 7 working days, if stocks are available. Once we have shipped out the items, the shipping time it takes to reach you will be dependent on individual shipping companies. While we will try our best to work with the most reliable shipping company, shipping delays do happen. Groupcow will not be liable for these delays. Please allow additional time for shipments to remote area.
Q: I accidentally placed my order with the incorrect shipping address. What should I do?
A: If you’ve just finished placing your order, please email us and we’ll update the address before the order ships from our fulfillment center. If more than an hour has passed, chances are good that our team have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.
Q: Do you ship internationally?
A: Sure! We are a globe-buying company which is expanding to as much countries as we can! If you want us come to your countries earlier, invite more friends to register on our website! The shipping time it takes to reach you will be dependent on individual shipping companies. While we will try our best to work with the most reliable shipping company, shipping delays do happen.
Q: What should I do if I have received a faulty or wrong item?
A: In normal case, we check every item before we ship out. We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Care Team.
We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.
Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.