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*As Paypal only allows merchant to select ONE default currency, all our transactions are charged in US dollar (except for Singapore Currency). Please note that if you view our products prices in other currencies, they are for reference only (except for Singapore Currency). The prices shown in other currencies are converted from the actual USD amount with conversion rates provided by Paypal. Therefore, please refer to the USD price as the actual price of every product. If you pay by Paypal, the amount deducted from your credit card will be the the USD price of the product you have chosen ( except for Singapore Currency).

Shipping & Delivery

Q: Has my order been shipped out yet?

A: As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that it's on its way.
 Our warehouse team works around the clock so you may receive the email anytime of the day or night.
 From there it should be delivered within the timescale we advertise. If you have opted for registered mail option, your order is trackable. You can check it's progress by logging into your account HERE.

 

Q: How can I track my order?

A: Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you our delivery partner's website. You can also track your order in your order history. Just log into your account using your email address and password, then click on your order number in your order history. The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.

 

Q: How long will it be before I receive my order?

A: For standard shipping, we make every effort to ship out your order within 3 to 7 working days, if stocks are available. Once we have shipped out your items, the shipping time it takes to reach you will be dependent on individual shipping companies. Groupcow has no control over the timeframe your parcel will reach your hands once it is in the hands of shipping companies. While we will try our best to work with the most reliable shipping company, shipping delays do happen.

Groupcow will not be liable for these delays. Neither will we be liable for unforeseen circumstances beyond our control that delay the delivery, such as: flight delays, adverse weather conditions, or congestion. In these situations we will try our best to notify you of the delay and inform you of the estimated delivery date.

Please allow additional time for shipments to remote area.
Please also allow for public holiday delays and custom clearance delays.

 

Q: I accidentally placed my order with the incorrect shipping address. What should I do?

A: If you’ve just finished placing your order, please immediately inform us via email us and we’ll update the address before the order ships from our fulfillment center. If more than an hour has passed, chances are good that our team have already packed and shipped your order! In either case, please email us immediately for further assistance so that we can help get your order to you.
 Bear in mind though that delays and additional charges may apply if we cannot retrieve the parcel in time and item has already been shipped.

 

Q: Do you ship internationally?

A: Sure! We ship to as many different international destinations as possible and are trying to expand our fulfillment centres to as much countries as we can! If you want us come to your countries earlier, invite more friends to register on our website! The shipping time it takes to reach you will be dependent on individual shipping companies. While we will try our best to work with the most reliable shipping company, shipping delays do happen.

 

Q: Does Groupcow offer free shipping?

Yes we do. Most of our products comes with free shipping.  

 

Q: Do I have to pay custom duties, taxes or VATs etc?

You are responsible for paying any governmental taxes imposed on your purchases, including, but not limited to, sales, use or value-added taxes.   

Buying goods on the Internet is an increasingly popular way of shopping. And Groupcow offers you an excellent way to save money and time on finding and purchasing brand name and designer items at a significant savings.

But remember, when you buy an item on the internet from a country other than where you live, the item must be "imported" to you from that country. 

While most of your items price includes shipping on Groupcow, do remember that our role is to package and send you the item from our fulfillment centres, which may not be in your country, to your address.

When the item arrives in your country the customs service, a government agency of your country, may charge you a customs fee on the item. We have no control over this and is very difficult to anticipate. They vary greatly, You can expect to pay on value about:

USA : 7%-10%

Canada : 8%

EU: 10-15%

These fees may have to be paid when the item is delivered or received at the post office. Remember, we have no control over this, so remember it is up to you to anticipate these charges.

This is done to ensure that your country receives money for taxation. Most countries have a minimum limit whereby items with a value under that limit are are not taxed. Then custom duties are based on the items category and whether or not your country produces the same products.  

If your country has a strong leather industry, then the leather industry in your country forces the government to increase import duties to make other countries companies products competing in the same market more expensive.  It is a way that companies force their governments to protect local markets and inhibit foreign trade.  We are against it of course because it hurts the consumer and allows local industries to be less competitive.  The US auto makers in the 1970's is a good example.

 Customs duty - this is usually charged as a percentage of the value. The percentage varies depending on the type of goods and their country of origin. Duty is charged on the price paid for the goods including any local sales taxes plus postage, packing and insurance costs. However, postage is excluded from the calculation for duty on gifts sent by post except for Express Mail Service (EMS).

Under international postal agreements the sender must complete a customs declaration which in most cases should be affixed to the package. The declaration includes a description of the goods, the value and whether they are gifts or commercial items.

Example: The EU.  Markets in the EU are very protective. And import duties are high. 

Most goods arriving in the EU from outside the EU are liable to any or all of the following taxes: 

    * customs duty

    * excise duty

    * import VAT 

and must be paid whether: 

    * you purchase the goods or receive them as a gift;

    * the goods are new or used (including antiques)

    * the goods are for your private use or for sale

Most goods arriving in the UK from outside the EU are liable to any or all of the following taxes:

    * customs duty

    * excise duty

    * import VAT

and must be paid whether: 

    * you purchase the goods or receive them as a gift;

    * the goods are new or used (including antiques)

    * the goods are for your private use or for sale

Goods sent as a gift are not free of import duties and import VAT. However, customs duty will not be collected if the amount is less than £7, and import VAT is not chargeable if: 

    * the value of the gift does not exceed £36

    * the customs declaration is completed correctly

    * the gift has been sent from a private person outside the EU to a private person

       (s) in their country

    * the gift is for the use of either yourself or your family

    * there is no commercial or trade element and the gift has not been paid for either     

      directly or indirectly

    * the gift is of an occasional nature only eg for a birthday or anniversary.

 Fast Parcel Operators may charge you for processing your package through Customs. These charges are normally collected together with any duty/taxes on delivery but they are not Customs duties.

* Please note that this information changes from time to time owing to policy changes of different countries etc. Groupcow will not be liable if information is not up-to-date or inaccurate.

 

Q: From where, will my parcel be to ship to me?

A: For now, most of our parcels will be shipped out from Hong Kong to you as that is where our fulfillment centre is; although at the same time, we are trying to expand to different countries. If you want us come to your country earlier, invite more friends to register with our website! The shipping time it takes to reach you will be dependent on individual shipping companies. While we will try our best to work with the most reliable shipping company, shipping delays do happen.

 

Q: What should I do if I have received a faulty or wrong item? 

A: In normal case, we check every item before we ship out. We strive to delivery top quality goods to all our customers. If you think there is a defect with an item you have just received, please let us know straight away by emailing our Customer Care Team at info@groupcow.com.

We will try our very best to resolve any defect issue as quickly as possible but we need you to tell us as soon as you discover the defect so that we work on your issue immediately.
Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.